We believe the critical question for businesses today is not if or when to adopt a cloud communications and/or contact center but rather how and with whom?
The continuous saturation of the supplier market and evolving 3rd party integrations create a complex decision process for clients to navigate.
Our experience, relationships, knowledge of the market and comparison tools enable clients to simplify vendor selection – saving valuable time, energy and capital.
Industry: Online Gift and Floral
Revenue: $1.5 Billion
Offices: eCommerce in 195 Countries
Use-Case: Improve customer experience. Integrate contact center with 20+ applications.
Recommendation: Contact Center-as-a-Service
Outcome: Lowered costs, increased reliability and stability. Integrated 20 platforms, enabled true Omni-Channel capabilities.
Revenue: $8 Billion
Offices: 3,000+, 28 Countries
Use-Case: Replace analog and modernize customer support. Add network capability for in store kiosk and online sales integration.
Recommendation: UCaaS/CCaaS and SDWAN/Network Transformation
Outcome: Millions in cost savings, centralized contact center across multiple channels and one global communications system.