Contact Center–Time to Optimize!
Two things happening are leaving people scratching their heads. Everyone is talking about a recession and the technical layoffs are now a who’s who of […]
Eric Ludwig – Channel Futures Feature on Generative AI
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AI is the new “cloud” and everyone has it – or so they say. This type of marketing and noise in the market speaks directly to a need for partners like RISE to help clients drive outcomes vs. chasing shiny objects. Some firms are working to build their own tools using OpenAI tools and large language models–we encourage them to look at suppliers and offerings commercially available TODAY. At RISE, we see significant efficiencies using these technologies and leveraging suppliers who have real world examples of these solutions in practice, which results in a much faster & effective transformation compared to organizations who try to implement AI solutions themselves.
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