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Perspective to Raise Your Sights

Get above the noise with trustworthy analysis and advice.

Brand ProtectionCustomer Experience

Brand Protection – What are People Saying about Your Brand?

Protect – verb – to cover or shield from exposure, injury, damage, or destruction.  It is no surprise that, as humans, we protect what is important to us. In everyday life we protect our family, friends, homes, cars, etc., but what are you protecting in your organization? The first few things that pop into most people’s heads […]

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Announcements

Advisory Board Addition for RISE Technology Advisors 

RISE Technology Advisors Announces the Addition of Former GE Healthcare CIO and EssenceMediacom Managing Partner & Executive Director to their Advisory Board.  CHICAGO, IL (NOVEMBER 15, 2023) – RISE Technology Advisors, a leading technology as-a-service advisory firm for global organizations, is proud to announce the addition of two distinguished, highly respected professionals to its Advisory Board. […]

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Customer Experience

AI Perspectives – Candace Sanchez, Advocate Health / EndCAN

Candace Sanchez embodies what it means to be a successful career woman who gives back. She is not only the Director of Health IT of Strategic Partnerships at Advocate Health but is also an Author, Speaker, Life Coach, and Board Member of EndCAN, the National Foundation that strives to end child abuse and neglect. Candace […]

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AnnouncementsCustomer Experience

NRG Announces Partnership with RISE Technology Advisors and Uniphore

The Northridge Group Aligns with RISE Technology Advisors and Uniphore to Bring Artificial Intelligence (AI), Assisted Agent Solutions to Fortune 500 Contact Centers. CHICAGO, ILLINOIS (October 02, 2023)—The Northridge Group, a leading contact center operations and Customer Experience (CX) consulting firm, proudly announces its partnership with RISE Technology Advisors and Uniphore to help large, complex […]

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Customer Experience

Eric Ludwig – Channel Futures Feature on Generative AI

AI is the new “cloud” and everyone has it – or so they say. This type of marketing and noise in the market speaks directly to a need for partners like RISE to help clients drive outcomes vs. chasing shiny objects. Some firms are working to build their own tools using OpenAI tools and large language models–we […]

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Customer Experience

AI Perspectives – Ryan Burke, Roblox

To continue our blog series highlighting AI / Customer Experience with influential industry leaders, I had the privilege of chatting with the Director of Customer Experience at Roblox, Ryan Burke. Roblox is currently one of the most popular online game platforms. Not many knew about the platform in its early stages, launching in 2006, but […]

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