We’ve spent the last year helping our clients achieve success. For both NRG and RISE – we have partnered with companies to uncover opportunities for growth in their people, their processes, and technologies. Below, we have joined forces to offer six trends that we believe will be driving forces in 2025 – for contact centers and business […]
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In an age where technology reshapes industries at an unprecedented pace, the healthcare sector often lags, hindered by outdated practices and a lack of accessible tools. Dr. Ayoade (Joy) Ademuyewo, a nurse anesthetist and entrepreneur, embodies the dynamic shift toward innovation in the advanced practice and physician realm. Joy has created a first-in class, innovative […]
Elizabeth Lukacs’ journey at DTE Energy has been marked by her ability to adapt and evolve in an ever-changing technological landscape. Starting with a degree in biology and a summer job that transitioned into a full-time career, Lukacs’ diverse background has fueled her passion for process improvement and customer service. Today, she leads workforce management […]
In the fast-paced world of technology, where change is the only constant, leaders like Jill Billhorn have navigated and thrived, helping to shape the way businesses grow and succeed. Jill was most recently the Senior Vice President of Commercial Sales at CDW and has held leadership positions at Holden International, AT&T, XO Communications, Ameritech, and […]
To wrap up our series on brand protection, ask yourself “How do customers view the accessibility of your brand?” Do customers find your organization easy to work with? Are they getting their questions answered quickly? Do they have a pleasant experience when they need information? Or is it a dreadful task? You may be wondering why this […]
In the world of Human Capital Management (HCM), technology is rapidly reshaping traditional practices. Kelly Rakowski, former COO at AMN Healthcare, and seasoned executive with extensive experience in healthcare technology-enabled services, provided profound insights on the transformative role of technology in HCM, and highlighted her experiences as a woman in leadership. Transformative Role of Technology […]
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