RISE Technology Advisors
No one answers the phone!! According to a 2020 Pew Research Survey, nine-in-ten U.S. adults think people often (49%) or sometimes (42%) pretend to be someone else in order to try and steal personal information. 81% will NEVER answer the phone when they do not recognize caller ID. Texting is even worse. The New York […]
As we discussed in our last post, The Evolution of the Customer , clients are becoming more tech savvy and expect integration of online and customer service (CX) front ends. Agents are less engaged and turnover in a contact center is very high. Younger clients prefer to get a quick answer rather than wait on […]
We used to pick up the phone and call for whatever we needed. Find a flight, book a hotel, check our bank accounts, check on a product ordered, order food, delivery, flowers, you name it. Most times now, we use a computer or smart phone. Even when we call into a customer support center, we’ve […]
Two things happening are leaving people scratching their heads. Everyone is talking about a recession and the technical layoffs are now a who’s who of technical leaders. According to https://layoffstracker.com/ Amazon, Meta/Facebook, Zoom, Microsoft, Yahoo, Alphabet, IBM, PayPal, Dell, and Salesforce have all laid off thousands of coworkers. It’s not limited to tech, Baxter Healthcare, […]
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