RISE Technology Advisors
Candace Sanchez embodies what it means to be a successful career woman who gives back. She is not only the Director of Health IT of Strategic Partnerships at Advocate Health but is also an Author, Speaker, Life Coach, and Board Member of EndCAN, the National Foundation that strives to end child abuse and neglect. Candace […]
The Northridge Group Aligns with RISE Technology Advisors and Uniphore to Bring Artificial Intelligence (AI), Assisted Agent Solutions to Fortune 500 Contact Centers. CHICAGO, ILLINOIS (October 02, 2023)—The Northridge Group, a leading contact center operations and Customer Experience (CX) consulting firm, proudly announces its partnership with RISE Technology Advisors and Uniphore to help large, complex […]
AI is the new “cloud” and everyone has it – or so they say. This type of marketing and noise in the market speaks directly to a need for partners like RISE to help clients drive outcomes vs. chasing shiny objects. Some firms are working to build their own tools using OpenAI tools and large language models–we […]
To continue our blog series highlighting AI / Customer Experience with influential industry leaders, I had the privilege of chatting with the Director of Customer Experience at Roblox, Ryan Burke. Roblox is currently one of the most popular online game platforms. Not many knew about the platform in its early stages, launching in 2006, but […]
Being in the most pivotal customer experience era, it is crucial to research, learn, and gain insight from industry leaders on how Artificial Intelligence (AI) could impact the world we know today. I had the privilege of discussing technology evolution, customer experience, and AI with a few incredible leaders and will be writing a blog […]
For the final installment of our series, “Contact Center—Time to Optimize,” we’ll take a bit of a different approach to “optimization”. While the prior discussions have centered around contact center evolution and more specifically, cost savings, this discussion will focus more on client engagement. We’ve covered AI/ML (artificial intelligence/machine learning), Agent Assist, Chatbots, and most […]
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