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Workforce management (WFM) has never been more important, or more complex. What used to be a predictable, linear scheduling exercise has evolved into a multifaceted operational challenge. Customer demand fluctuates unpredictably. Channels have multiplied. Workforces now include in‑house agents, hybrid teams, fully outsourced teams, and increasingly, AI‑based virtual agents supporting human workflows. Yet many WFM […]
On her third week in the contact center, Jordan thought she finally had the hang of things, that is, until a call came in that made her stomach tighten. The customer’s voice was sharp, frustrated, already halfway through explaining a complicated issue Jordan had never personally handled. She froze for a split second.She knew the […]
Channel Futures 101 Winner
RISE Co-Founder Technology Advisor 101 Winner
We are pleased to announce Eric Ludwig, our Co-Founder, is a winner of the inaugural Technology Advisor 101 award. Channel Futures, the authority on the information and communications technology (ICT) channel industry. This award recognizes individuals who have demonstrated their commitment to business success, customer experience and thought leadership. At RISE, we anchor to our clients and their needs, helping them navigate a rapidly evolving marketplace while leveraging tools and investments where possible to extract the most value from their technology partnerships. As we celebrate our one-year anniversary, we are so proud of where we have come, and this award supports our place in the market. Thank you, Channel Futures, for the recognition as well as the fantastic perspective you offer on the marketplace and the channel.
Here’s the story from Channel Futures: https://www.channelfutures.com/industry-honors/the-technology-advisor-101-an-award-for-the-agents-has-arrived
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