Services
Our Solutions Elevate Your Business
We help you evaluate, procure, and implement next-generation technology.
Customer Experience
Leverage AI and automation to reduce costs and improve service.
Today’s customers have higher expectations. They are happy to use self-service if it doesn’t frustrate them. But when they need to talk with a human being, they don’t want to wait or repeat their concern.
The best CX solutions achieve immediacy and empathy while reducing costs.
Whether you want to improve your digital front door or orchestrate the customer journey from start to finish, we can help.
Project Profiles
10x
Efficiency Gained
Major Regional Utility
Industry: Energy
Offices: 33+ and more than 300 industrial facilities
Coworkers: 10,000+
Use-Case: Replace aging contact center equipment, modernize customer service engagement and workforce management. Reduce costs while mitigating risks of failure.
Recommendation: CCaaS
Outcome: Saved millions of dollars on capital and operational costs, increased options for client engagement, improved staffing forecasts while offering self-service and integrated legacy systems. Decreased the time to resolution and more efficient services to businesses and consumers. 10X efficiency gained in automation and integration.
$5 Million
Saved
Leading eCommerce Company
Industry: Online Gift and Floral
Revenue: 1.5 billion
Offices: eCommerce in 195 countries
Coworkers: 5,000
Use-Case: Improve customer experience. Integrate contact center with 20+ legacy applications.
Recommendation: Contact Center-as-a-Service
Outcome: $5 million in savings, increased reliability and stability. Integrated 20 different platforms, providing streamlined operations support, and enabled true omnichannel capabilities.
Our Providers Include
Unified Communications
Speak in one brand voice across multiple channels via the cloud.
Do your customers have a consistent, positive experience whether they engage you through the website, email, social media, or phone? If not, let’s talk.
An omnichannel experience starts in the cloud. In all our years of advising clients, we’ve never recommended a PBX — and we’re certainly not going to start now! We believe the critical question for organizations today is not if or when to adopt cloud communications such as contact center-as-a-service but rather how and with whom?
The saturation of the supplier market and new third-party integrations create a complex buying process. Our ability to simplify vendor selection saves clients valuable time, energy and capital.
Project Profiles
$10 Million
Saved
Global Footwear Merchant
Industry: Retail
Revenue: $8 billion
Offices: 3,000+ in 28 countries
Coworkers: 32,000
Use Case: Replace analog and modernize customer support. Add network capability for in-store kiosk and online sales integration.
Recommendation: UCaaS/CCaaS and SDWAN/Network Transformation
Outcome: $10 million in cost savings, centralized contact center and corporate telephony across multiple channels with one global network and unified communications experience.
$1.5 Million
Saved
National Direct Retailer of Party Supplies, Arts and Crafts and School Supplies
Industry: Retail
Revenue: $500 million
Offices: 10
Coworkers: 1,000
Use-Case: Replace end of life Unified Communication System with a modern work from anywhere solution. Ensure the system works in conjunction with a new Customer Experience platform as well as enabling a software phone over a virtual desktop.
Recommendation: UCaaS
Outcome: $1.5 million in cost savings, full integration into helpdesk and customer support center (CX) and paging/security stations. Enabled a full work-from-home solution while providing basic telephony to break rooms, conference rooms and static stations throughout the company’s locations.
Our Providers Include
Networks
Adopt a multi-tiered network model for improved availability and security.
Networks have moved from being exclusively static and private to ubiquitous while intelligence has moved from the supplier core to the client edge.
Internet based networks are now more ubiquitous and reliable. While some applications still need private connections, organizations should consider a multi-tiered delivery model that offers higher availability and stronger security.
We’ve got you covered. RISE architects the right solutions — customized for your unique environment to achieve better performance and cost savings.
Project Profiles
22%
OPEX Savings
America’s Most Desired Automotive Retailer
Industry: Automotive
Offices: 300+ and more than 100,000 vehicles
Coworkers: 25,000
Use Case: Support every growing network requirement for automobiles including cameras, infotainment, diagnostics, even radar and LiDar. Drive efficiencies and ensure timely delivery and accurate billing.
Recommendation: Connectivity consolidation and management
Outcome: 22% OPEX cost savings across the board. Streamlined operations with vendors, faster time to deploy using technology to map suppliers with facilities, allowing IT to focus on growth versus implementation and lifecycle management.
20%
Cost Savings
Large Food Services Conglomerate
Industry: Manufacturing
Offices: 500+ 120 operating companies
Coworkers: Over 10,000
Use Case: 120 companies needing a centralized networking and unified communications acquisition team. Drive cost savings and consolidation of global suppliers.
Recommendations: UCaaS, telecom expense management (TEM), and WAN procurement support.
Outcome: All business units now standardized globally on GoTo for Unified Communications. RISE supports all business units for internet access. Currently showing an average of 20% cost savings across several business units.
Our Providers Include
Security
Ensure data protection and business continuity amid growing threats.
With the threat landscape evolving more rapidly than ever, your tech stack must ensure backup, disaster recovery, and overall business continuity.
But bigger is not always better with security. Effective point solutions abound. So organizations should pursue a comprehensive approach in which multiple tools seamlessly integrate data sources and yield actionable insights across scattered data.
We know that security and data protection go hand in hand. Correlation of sources across user, device, applications, and networks provides the ability to defend, diagnose, mitigate and recover from incidents.
Project Profiles
Protection for
75 Locations
Multinational Manufacturing Company
Industry: Food Service
Revenue: $2.72 billion
Offices: 500+ in 11 countries
Coworkers: 10,000
Use Case: Seamless data protection and security posture across 75 locations.
Recommendation: Data Protection as a Service
Outcome: Standardized single global platform with pay as you go. Backup, disaster recovery and ransomware protection for all sites.
Full
Compliance Assured
Regional IT Consulting and Staffing Company
Industry: IT Solutions and Services
Offices: 2
Coworkers: 350
Use Case: After securing a contract for staff work, the large regional utility required security controls and attestation along with a suite of security implementations to support on-site work inside the network. Client needed to ensure compliance both today and going forward.
Recommendation: Security assessment, Managed Security Services (MSSP)
Outcome: Reviewed every item of compliance requirements, identified a remediation plan and third-party services to confirm adherence. Implemented a fully managed endpoint detection and response solution (EDR) as well as a managed detection and response (MDR) service with third-party testing and auditing. Enabled client to meet requirements of a Fortune 100 customer and pursue additional business with similar regulations.
Our Providers Include
Data Centers
Achieve low latency and greater reliability through colocation.
Speed is the name of the game today. Applications, devices and users require immediate response for optimal performance. Even the most traditional businesses are using sensors and automation, and AI is on the way.
Proximity to the source of data is the foundation for high performance. As more industries adopt next-generation technology, the network edge must extend to meet the application where it resides.
We help clients build for better performance, higher reliability, lower latency, and faster time to market.
Project Profiles
46%
Cost Savings
Marketing and Loyalty Rewards Company
Industry: Financial Technology
Offices: 1
Coworkers: 700
Use Case: Utilizing an IBM iSeries (AS400) for back-end transactions. Need business continuity and disaster recovery. Looking to drive cost savings while increasing availability.
Recommendation: IBM iSeries as a Services (IaaS)
Outcome: 46% cost savings by moving to a fully outsourced infrastructure model. By utilizing a third-party, the client is on the most up-to-date platform running in a high availability scenario between multiple data centers. Ability to leverage IBM-certified engineering on demand while maintaining responsibility for the core financial services application.
$11 Million
Saved
Substantial Health Insurance Association
Industry: Insurance
Revenue: $47 billion
Offices: 60
Coworkers: 24,000
Use-Case: Digital transformation slowed by limited bandwidth and redundancy.
Recommendation: Colocation
Outcome: Customer moved critical assets into a colocation facility with ultra-low latency connections. $11 million saved annually on virtual meeting costs while improving performance in connectivity and user experience.
Our Providers Include
