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Lisa Synek has built a career at the intersection of data, technology, and human behavior, moving across industries before finding her stride in the evolution of enterprise software and AI. A strategist by nature and a futurist at heart, her leadership philosophy is multifaceted and commercially grounded, rooted in the belief that performance, system design, […]
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How Apple’s RCS Adoption Redefines Mobile Customer Engagement
Apple’s announcement that iOS 18 will support Rich Communication Services (RCS) marks a major evolution in how brands can communicate with consumers. For years, RCS offered an elevated messaging experience with verified business senders, multimedia content, and interactive replies, but it was largely limited to Android and Pixel devices. With Apple’s adoption, that barrier is gone.
Now, businesses can create consistent, branded messaging experiences that reach customers across iOS and Android ecosystems—without relying on third-party apps.
What Apple’s RCS Adoption Means for Business Messaging
This move transforms the plain old text message into a full-fledged digital engagement channel. Instead of static SMS messages, RCS allows brands to send:
- Branded and verified messages that display a company’s name, logo, and colors for immediate recognition.
- Rich content such as carousels, images, videos, and documents.
- Interactive buttons and quick replies that streamline transactions or service requests.
- Real-time engagement metrics, including delivery, view, and click data.
In short, RCS blends the convenience of text messaging with the power of digital marketing. And now that Apple has joined in, it’s becoming a universal standard.
Infobip’s RCS Capabilities in Action
Enterprises already leveraging Infobip’s RCS Business Messaging (RBM) platform are seeing the potential play out across industries:
- Retail: Club Comex raised its click-through rate from 2% to 20.6%, while Papa John’s achieved a 23% sales increase for a new vegan menu launch by using rich, interactive RCS campaigns.
- Financial Services: BankBazaar delivered over 70 million RCS messages, driving 130% higher engagement and 80% higher clickthrough rate.
- Healthcare: Providers use Infobip’s RCS capabilities to automate appointment reminders, share wellness resources, and deliver secure, patient-centered communication that improves continuity of care.
These results showcase how RCS transforms traditional communication into measurable, conversational experiences that build trust and loyalty.
Infobip brings together global reach and enterprise-scale reliability, enabling RCS at a level few can match. With over 10,000 unique B2B customers, 14+ languages supported and 24 billion monthly interactions, Infobip’s platform covers every touchpoint across channels, devices, and regions. Its platform ensures every message is secure, compliant, and seamlessly orchestrated across channels, so brands can deliver rich, personalized conversations that perform everywhere.
Why Now Is the Time to Act
Apple’s adoption brings long-awaited momentum to RCS. It closes the platform gap, creates a consistent mobile experience, and sets the stage for richer, more secure business messaging at scale.
Brands that upgrade their SMS strategies to include RCS will be best positioned to engage customers in a format that is built for conversion.
Explore what RCS can do for your business.
Partner with RISE Technology Advisors to assess your readiness, identify the right use cases, and implement an enterprise-grade RCS strategy that delivers results.
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